Refund policy

This page details the terms under which we provide any products listed on our website, [www.highpeakroastery.com](http://www.highpeakroastery.com) (our site), for purchase or consumption.

ACCEPTANCE OF TERMS

Please review these terms thoroughly before ordering from our site. By placing an order, you agree to be bound by these terms and conditions. Utilizing this website to order products signifies your acceptance of these terms.

ONLINE STORE TERMS

We cannot accept orders from certain restricted regions, including Mexico, Italy, India, and Russia. For comprehensive details, please refer to our Shipping Policy. By agreeing to these Terms of Service, you confirm that you:

- Possess the legal capability to enter into binding contracts.

- Are at least 18 years old.

- Reside in one of the regions we serve.

- Have reviewed and understood our Shipping Policy and Refund Policy.

- Will not use our products for any unlawful or unauthorized activities.  

   

We reserve the right to terminate services immediately if these terms are violated.

PRICE, PAYMENT, AND ACCURACY

Please note that prices may change without prior notice. While we aim for precise pricing, errors may occur regarding price or availability. We are under no obligation to fulfill orders at incorrect prices or availability.

PRODUCTS OR SERVICES

Certain products or services might be available exclusively to our wholesale partners and may have limited quantities. Product descriptions and prices are subject to change without notice.

Accuracy of Billing and Account Information

We hold the right to decline any order, and may reduce or cancel quantities at our discretion. You agree to provide accurate and up-to-date account and purchase information at all times.

LIABILITY AND DAMAGES

Our total liability for claims related to these Terms, whether in contract, tort (including negligence), or otherwise, is limited to the amount you paid for our products in the 12 months prior to the incident.

We are not liable for:

- Indirect or consequential losses

- Loss of profits, anticipated or actual

- Loss of business opportunities

- Loss of goodwill or reputation

- Loss of anticipated savings

- Loss or corruption of data

- Damages due to force majeure events, such as natural disasters, pandemics, wars, civil unrest, or other circumstances beyond our control.

These Terms do not exclude liability for:

- Death or personal injury from our gross negligence

- Fraud or fraudulent misrepresentation

- Any liability that cannot be excluded under applicable law

Claims for damages must be made within six months of the incident.

You agree that these liability limitations are reasonable given the wholesale nature of our business and are reflected in our pricing.

CHANGES TO TERMS OF SERVICE

We may update these terms at our discretion. Changes will be posted on our website and emailed to you. Continuing to use our site constitutes acceptance of the updated terms. If you disagree with any changes, you must notify us immediately.

CUSTOMS COSTS AND IMPORT DUTIES

We ship to countries listed on our account, but we are not responsible for any customs policies or import taxes in your country. By purchasing from our store, you accept responsibility for any fees or taxes.

RETURN & EXCHANGE 

All sales through the shop have a 15-days return policy at the customers cost. We do not accept free returns or exchanges. Damaged goods may qualify for replacement with photo evidence.

CONTACT INFORMATION:

Please contact us through our contact us page or email us at welcome.highpeak@gmail.com if you have any questions or concerns. Thank you for your understanding!

COMPANY REGISTERED:

Bldg. 6671 Binictican Drive Subic Bay Freeport Zone, Olongapo City Zambales Philippines 2222

VAT: 009-747-028-00004